FAQ

I took an exam with the College of Optometrists/Cardiff University – when will you update my dashboard?
Your WOPEC Dashboard will only reflect assessments you have done and booked through the WOPEC website. For other assessments, please get in touch with the relevant commissioning bodies or assessors.

How do I access MECS, LV, Glaucoma lectures, not on my dashboard?
Unfortunately it isn’t possible to access the lectures offline.

Who is eligible to ‘attend’ a course?
This depends on the course. If you read the event’s description, it should let you know if it is restricted to people working in a particular area and so on. If you are unsure if you can attend a course, please get in touch.

The College of Optometrists – do they run courses and how do I access them?
The College of Optometrists accredit courses run by other institutions, including Cardiff University. For more information please access this website: http://www.college-optometrists.org/en/CPD/hq/college-accredited-courses/

How do I get in touch with my LOC?
Unfortunately we don't have a list of LOCs. If you search the area you live in plus local optometric committee, you should find a contact details from there.

When is the next event in my area?
Please contact your LOC to confirm when the next events are running in your area. Alternatively, check our events calendar on the WOPEC website.

I have recently moved, will my qualifications still be valid?
Please contact your new LOC (or ROC) or service provider. They will assess suitability of your qualifications for the local schemes.

How do I get a code for a course?
For LOCSU courses, practitioners in England will need to contact their LOC if they'd like a code to study one of the online LOCSU courses. If your employer is sponsoring your training (i.e. Specsavers or Boots for MECS or glaucoma), you will need to contact your manager to who will provide you with a code. Practitioners in Wales will need to email info@wopec.co.uk.

How do I claim my code?
Log into your account, go to the homepage (click the WOPEC logo in the top left-hand corner of the screen), scroll down and you'll see a big green box with ‘Code’ written at the top. Enter the first part of the code – e.g. LOCSUCA - in the prefix box and the second part – e.g. 1234567 - in the code box and then click ‘Claim Code’. If you look at your Dashboard, you should see a list of the course lectures available to take.

I’ve pressed the ‘course materials received’ button but I’ve not received anything
WOPEC course lectures were originally completed via discs sent in the post. All our course lectures are now available online apart from Low Vision. As such, there are no course materials to receive as the lectures show on your Dashboard. If you are trying to complete the Low Vision lectures and haven’t received the discs, please email us at info@wopec.co.uk and we will investigate.

Why does my dashboard say ‘awaiting dispatch’ can I still start my lectures?
As explained above, WOPEC course lectures were originally completed via discs. Please ignore this message. You can still complete your lectures which will be available on your Dashboard.

I failed a lecture what do I do?
If you fail a lecture, please get in touch with us and we can reset it for you. If you fail it a second time, you will need to talk to one of our optometric staff to clarify your understanding of the MCQs before you can attempt it again.

I have already completed the lectures when I was a student Optom, can I have CET points for them now?
You are only eligible for CET points for assessments completed from your GOC registration date onwards. Any assessments done before then are not accredited. It is your responsibility to ensure that your GOC number is up to date.

When will I get my CET points and certificate?
CET points are uploaded every 30 days. Your certificate will be generated after all your CET points have been uploaded. It takes the form of a downloadable PDF on your Dashboard, which you can email or print as you wish. Attended sessions are uploaded within 10 days. If you need an email confirming that you have passed the course before your certificate is ready, please contact us.

Will I get CET points for my OSCE?
No, assessments do not get CET approval.

Can I complete MECS or Glaucoma if I am a student?
Yes you can complete the courses if your commissioning body/LOC are providing funding. Please note, that you will not be eligible for CET points as a student.

I can't log in/how do I reset my password?
Please contact us with your name and GOC number and we can check which email address you used to register with us, and reset your password. To reset your password click the ‘forgotten your password’ link.

My account won't validate
If you aren't able to validate your account, please contact us and we will manually validate it for you.

My MCQs are not displaying
We're sorry to hear that you're having trouble viewing the questions. There are a number of factors that could be involved.
1. We recommend that you use either Google Chrome or Mozilla Firefox to view the lectures, and that you make sure whichever is updated to the most recent version. Check that Java and Flash are fully updated. If you use an ad blocker or pop-up blocker please disable it.
2. While you're viewing the lecture please just leave it to play straight through. Don't try to move the time cursor backwards or forwards - the questions are keyed to specific seconds of the lecture, and skipping those individual seconds means you will miss the questions.
3. If the lecture pauses and you don't see the questions, please make sure you aren't viewing the lecture in full screen mode and then scrolling down. Some people have found that the questions display underneath the lecture window.
If you aren't having any of these problems, please contact us. We'd really appreciate it if you could describe the problem you're having, let us know what browser and computer system you use and, if at all possible, include a screenshot that illustrates your technical issue.