FAQ

How do I view a lectures series, for example MECS, Cataract or Glaucoma?

The lectures and MCQs will be displayed on your personal Dashboard. Unfortunately, it is not possible to access the lectures when offline.

How do I get access to a WOPEC course?
To complete one of WOPEC’s LOCSU funded on-line courses, practitioners in England will need to contact their LOC for an access promo-code. Occasionally your employer is sponsoring your training (e.g. Specsavers) and you will need to contact your manager to who will provide you with a code. Practitioners in Wales should email wopec@cardiff.ac.uk with their request.

How do I use my promo-code?
Sign in to your account, go to the homepage (click the WOPEC logo in the top left-hand corner of the screen), scroll down and you'll see a big green box with ‘Code’ written at the top. Enter the first part of the code – e.g. LOCSUCA - in the prefix box and the second part – e.g. 1234567 - in the code box and then click ‘Claim Code’. If you look at your Dashboard, you should see a list of the course lectures available to take.

Who is eligible to attend an event?
This depends on the course. If you read the event description, it should let you know if it is restricted to people working in a particular area for example. If you are unsure if you can attend an event, please get in touch with us.

When is the next event in my area?
Please contact your LOC to confirm when the next events are running in your area. Alternatively, check our events calendar on the WOPEC website.

I have recently moved, will my qualifications still be valid? 
Please contact your new LOC (or ROC) or service provider. They will assess suitability of your WOPEC training and accreditation for their local schemes.

How do I get in touch with my LOC?
Unfortunately we don't have a list of LOCs. If you search online the area you live in plus 'local optometric committee', you should find contact details from there. The LOCNET website also provide LOC information: http://www.loc-net.org.uk/

The College of Optometrists – do they run courses and how do I access them?
The College of Optometrists accredit courses run by other institutions, including Cardiff University. For more information please access this website: http://www.college-optometrists.org/en/CPD/hq/college-accredited-courses/

I took an exam with the College of Optometrists or Cardiff University – when will you update my dashboard?
Your WOPEC Dashboard will only reflect assessments you have done and booked through the WOPEC website. For other assessments, please get in touch with the relevant commissioning bodies or assessors.

Can I complete MECS or Glaucoma if I am a student? 
Yes, you can complete our on-line courses and you request the access as stated above. You may only book on and attend an assessment once fully registered on the GOC website, student practitioners will not be able to do this.

I have already completed the lectures when I was a student Optometrist, can I have CET points for them now? 
You are only eligible for CET points for assessments completed once you are fully registered with the GOC. Student registration will not give you CET eligibility. It is your responsibility to ensure that your GOC number and name is up to date to receive points.

When will I get my CET points and certificate?
CET points are uploaded every 30 days. Your certificate will be generated after all your CET points have been uploaded. It takes the form of a downloadable PDF on your Dashboard, which you can email or print as you wish. Attended sessions are uploaded within 10 days. If you need an email confirming that you have passed the course before your certificate is ready, please contact us.

Will I get CET points for a WOPEC assessment or OSCE?
No, assessments do not get CET approval.

I failed a lecture what do I do?
If you fail a lecture, please get in touch with us and we can reset it for you. If you fail it a second time, it is best you talk to one of our optometric staff to be sure you are happy with the lecture content and MCQs before you can attempt it again.

I cannot sign in, how do I reset my password?
Please contact us with your name and GOC number and we can check which email address you used to register with us and reset your password. To reset your password, click the ‘forgotten your password’ link.

My account will not validate
If you aren't able to validate your account, please contact us and we will manually validate it for you.

My MCQs are not displaying
We're sorry to hear that you're having trouble viewing the questions. There are several factors that could be involved.
1. We recommend that you use either Google Chrome or Mozilla Firefox to view the lectures, and that you make sure whichever is updated to the most recent version. Check that Java and Flash are fully updated. If you use an ad blocker or pop-up blocker, please disable it.
2. Whilst you are viewing the lecture please just leave it to play straight through. Do not move the time cursor backwards or forwards - the questions are keyed to appear at specific points of the lecture, and skipping those individual seconds means you will miss the questions. You may pause the lecture but try not to leave it for more than a few minutes.
3. If the lecture pauses and you do not see the questions, please reduce the lecture from full screen mode and then scroll down. Some people have found that the questions display underneath the lecture window.
If you aren't having any of these problems, please contact us. We would appreciate it if you could describe the problem you are having, let us know what browser and computer system you use and, if possible, include a screenshot that illustrates your technical issue.